Refund & Cancellation Policy

Last Updated: August 18, 2025

At Scribbin, we want you to be completely satisfied with your purchase. This policy explains our refund and cancellation procedures for credits and print orders.

30-Day Satisfaction Guarantee: We offer a 30-day money-back guarantee on unused credits. Your satisfaction is our priority!

1. Credit Purchases

✅ Eligible for Refund

  • • Unused credits within 30 days of purchase
  • • Technical issues preventing credit use
  • • Duplicate purchases made in error
  • • Unauthorized purchases (with proper documentation)

❌ Not Eligible for Refund

  • • Credits already used for story or image generation
  • • Purchases older than 30 days
  • • Credits received as bonuses or promotions
  • • Dissatisfaction with AI-generated content (subjective)

2. How to Request a Refund

  1. Contact Support: Email us at refunds@scribbin.com
  2. Provide Information:
    • Your account email
    • Order/Transaction ID
    • Reason for refund request
  3. Review Period: We'll review within 2 business days
  4. Processing: Approved refunds processed within 5-10 business days

Refunds are issued to the original payment method. Processing times may vary depending on your bank or credit card company.

3. Print Order Cancellations & Refunds

⏰ Cancellation Timeline

  • Within 2 hours: Full refund, automatic cancellation available
  • 2-24 hours: Full refund if not yet in production
  • After 24 hours: Contact support - refund depends on production status
  • Shipped orders: Cannot be cancelled

📦 Quality Issues

We guarantee the quality of our printed books. Refunds or reprints available for:

  • Printing defects (misprints, binding issues)
  • Damaged books received
  • Incorrect orders shipped
  • Books lost in transit (after investigation)

4. Subscription Services

Note: Scribbin currently operates on a pay-per-use credit system. This section applies if we introduce subscription plans in the future.

Future subscription plans will include:

  • Cancel anytime before renewal
  • Pro-rated refunds for annual plans cancelled within 30 days
  • No refunds for monthly plans after billing cycle starts
  • Unused credits from subscriptions expire at end of billing period

5. Special Circumstances

🔧 Technical Issues

If technical problems on our end prevent you from using purchased credits, we'll either fix the issue promptly or provide a full refund.

💳 Payment Disputes

Please contact us before initiating a chargeback. We're happy to resolve issues directly and chargebacks may result in account suspension.

🎁 Gift Purchases

Gift credit purchases can be refunded to the original purchaser within 30 days if the gift code hasn't been redeemed.

6. European Union Consumer Rights

For EU customers, additional rights apply under EU consumer law:

  • 14-day cooling-off period: Cancel within 14 days for any reason
  • Digital content: Right to cancel waived once download/use begins (with consent)
  • Faulty goods: Extended rights for defective products
  • Clear information: Right to transparent pricing and terms

7. Our Refund Promise

We process refunds fairly and quickly because we value your trust! 💜

⚡

Fast Response
Within 48 hours

🤝

Fair Treatment
Case-by-case review

😊

Friendly Support
Here to help

8. Tips to Avoid Refund Needs

  • Start with our free credits to test the service
  • Review examples and features before purchasing
  • Double-check print orders before confirming
  • Contact support if you're unsure about anything
  • Save your work regularly to prevent loss

9. Contact Us

Have questions about our refund policy? We're here to help!

Refund Requests:

Email: refunds@scribbin.com
Response time: 1-2 business days

General Support:

Email: support@scribbin.com
Live chat: Available Mon-Fri, 9am-5pm GMT

This policy may be updated periodically. Significant changes will be communicated via email to all active users. By continuing to use Scribbin after updates, you accept the revised policy.