Privacy Policy

At Scribbin, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, display name
• Profile Information: Profile picture, timezone, language preferences
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Story Content: Text prompts, story outlines, uploaded images, generated stories and illustrations
• Shipping Information: Address details for print orders (processed through Prodigi)

1.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, actions taken
• Device Information: Browser type, device type, operating system, IP address
• Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy)
• Log Data: Access times, error logs, API requests

2. How We Use Your Information

We use collected information to:

• Provide Services: Generate stories, create illustrations, process orders, deliver content
• Account Management: Create and maintain accounts, authenticate users, manage subscriptions
• Payment Processing: Process payments, manage Story Tokens, handle refunds
• Improve Services: Analyze usage patterns, optimize AI models, enhance user experience
• Communications: Send transactional emails, notifications, service updates
• Marketing: Send promotional emails (with your consent, unsubscribe anytime)
• Safety & Security: Prevent fraud, detect abuse, ensure child safety, enforce Terms of Service
• Legal Compliance: Comply with legal obligations, respond to lawful requests

3. How We Share Your Information

3.1 Third-Party Service Providers

We share information with trusted third parties who help us operate our services:

• OpenAI: Story and image generation (your prompts are sent to OpenAI's API)
• Stripe: Payment processing and subscription management
• Prodigi: Print-on-demand fulfillment (name, address for shipping)
• Email Service: Transactional and marketing emails
• Analytics: Usage analytics and performance monitoring
• Cloud Storage: Secure hosting of images and data

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Scribbin, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Report suspected child abuse or safety concerns to authorities

3.3 Business Transfers

If Scribbin is acquired or merged with another company, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Until you delete your account, plus 30 days for backup retention
• Story Content: Until you delete stories, or account deletion + 30 days
• Payment Records: 7 years for tax and accounting compliance
• Usage Logs: 90 days unless needed for fraud investigation
• Marketing Emails: Until you unsubscribe

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: View your personal information in account settings
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your stories and data
• Opt-Out: Unsubscribe from marketing emails

5.2 Regional Privacy Rights

GDPR (European Union): If you are in the EU, you have additional rights including data portability, restriction of processing, and the right to lodge complaints with supervisory authorities.

CCPA (California): California residents have rights to know what personal information is collected, request deletion, and opt-out of sale (we do not sell personal information).

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: HTTPS/TLS for data in transit, encryption at rest for sensitive data
• Authentication: Secure password hashing, optional 4-digit PIN for child lock
• Access Controls: Limited employee access to personal data
• Monitoring: Regular security audits and vulnerability assessments
• Incident Response: Procedures for handling data breaches

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

Scribbin is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected] and we will delete it.

Parents and guardians are responsible for supervising children's use of stories created on Scribbin.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by the European Commission
• Privacy Shield frameworks (where applicable)
• Other legally approved transfer mechanisms

9. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy. You can manage cookie preferences through our Privacy Settings.

10. Do Not Track

We do not currently respond to "Do Not Track" browser signals. You can manage tracking through your Privacy Settings and browser settings.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our website. Continued use after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Data Protection Officer: [email protected]
Website: https://scribbin.com